About Us
At Designlo, we believe that every product should combine quality, simplicity, and purpose.
Designlo was created with the idea of making high-quality products accessible for individuals, businesses, and organizations looking for reliable and beautifully crafted merchandise. Whether you're purchasing everyday tote bags, promotional items, or personalized products, our goal is to provide products you'll be proud to use and share.
As a growing small business, we are committed to offering excellent customer service, carefully selected products, and a simple ordering experience from start to finish. We value honesty, attention to detail, and building lasting relationships with our customers.
Our product selection continues to grow, and we're excited to expand into custom printing and personalized merchandise to help bring your ideas to life.
Thank you for supporting Designlo. We look forward to serving you!
Shipping policy
Thank you for shopping with Designlo!
We are committed to providing quality products and a smooth shopping experience.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received. Custom or personalized orders may require additional production time.
Shipping Time
Once your order has been shipped, estimated delivery times are typically 3–7 business days within the United States. Delivery times may vary depending on the shipping carrier and destination.
Order Tracking
Tracking information will be provided once your order has been shipped, when available.
Shipping Delays
While we do our best to meet estimated delivery dates, Designlo is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Designlo is not responsible for orders shipped to incorrect addresses provided during checkout.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date, and we will work with the shipping carrier to help resolve the issue.
rEFUND AND RETURN POLICY
At Designlo, customer satisfaction is important to us.
Non-Custom Products
Unused, unopened standard products may be returned within 14 days of delivery for a refund or exchange. Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.
Custom & Personalized Products
Because custom and personalized products are made specifically for each customer, all personalized or custom orders are final sale and cannot be returned or refunded unless the product arrives damaged, defective, or contains an error made by Designlo.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the product and packaging. We will gladly replace the item or issue an appropriate refund if the issue was caused by us.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Contact Us
If you have any questions regarding your order, please contact us at: desginloinfo@gmail.com